draw macauPrivacy Policy

This page describes what we collect when you use draw macau and how we keep that data protected. We take your privacy seriously and follow strict standards for how personal information is stored, used, and shared. Our policy applies whenever you access our platform—whether through the mobile app, web browser, or any connected device.

We collect information to operate your account, process your deposits and withdrawals, verify your identity, comply with legal requirements, and improve our service. We do not sell your personal data to marketers or data brokers. We use industry-standard encryption and security practices to protect your information from unauthorised access.

If you have questions about how we handle your data, or if you wish to request a copy of your information or ask for deletion, contact our support team through the in-app help menu. This policy complements our Terms and Conditions—both documents govern your use of draw macau.

What we collect on draw macau

We collect information you provide when you sign up and when you use draw macau. This includes your full legal name, date of birth, email address, mobile phone number, and billing address. When you make a deposit or withdrawal, we record your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account details) and transaction history. We store the last four digits of your payment method for your reference, but we do not store full card or account numbers—that data stays with your bank or e-wallet provider.

Before your first withdrawal, we require identity verification. You upload a photo of your government-issued ID (KTP, passport, or driver's license) and a selfie holding the ID. We process and verify these documents and then securely delete the image files from our servers after verification is complete. We retain a record that verification occurred but not the actual photos.

We also collect information about your activity on draw macau—which games you play, which sportsbook markets you view, your bet history, account balance, and login times. We collect your device type (iOS, Android, desktop), browser type, and internet address (IP address) for security and troubleshooting. We use cookies and similar tracking technology to remember your preferences and to detect fraud.

How we use your data on draw macau

We use your personal information to create and maintain your account, process deposits and withdrawals, verify your identity, and provide customer support. We use your email and phone number to send account confirmations, security alerts, and withdrawal notifications. We do not send marketing emails or promotions unless you opt in—and you can unsubscribe anytime by contacting support.

We analyse your activity on draw macau to detect fraud, money laundering, and terms-of-service violations. We compare your activity against known fraud patterns and flag suspicious transactions for review. We use this data to protect your account and our platform. We do not use your data to profile you for advertising or to sell insights to third parties.

We retain your data for as long as your account is active. If you close your account, we keep transaction records and identity documents for seven years as required by Indonesian and international financial-compliance regulations. After seven years, we delete or anonymise your personal information unless we are required by law to retain it longer.

Your privacy is not a feature—it is a foundation of how we operate draw macau.

Third-party data processors

We use third-party service providers to help us run draw macau. These include payment processors (for mobile banking, local payment, online payment, e-wallet, and bank transfers), cloud-hosting providers, email services, and fraud-detection companies. We have written data-processing agreements with all third parties that require them to protect your data with the same standards we apply. They are not permitted to use your data for their own marketing or to share it with other companies.

Our servers may sit outside Indonesia—we may use cloud infrastructure in Singapore, Australia, or other regions. Your data is encrypted in transit and at rest, meaning it remains protected regardless of physical location. We do not disclose specific server locations, but we commit to complying with data-protection laws applicable in the jurisdictions where we operate.

We do not sell or share your personal data with advertisers, data brokers, or any other third party for commercial purposes. The only exceptions are: (1) if we are required by law (e.g. a court order or regulatory investigation), or (2) if we are acquired or merged with another company, in which case we would notify you and give you the option to delete your account before the transfer.

Cookies and tracking technology

When you access draw macau, we set cookies on your device to remember your login, language preference, and account settings. Cookies are small text files stored on your computer or phone. They allow us to recognise you when you return and to provide a consistent experience across sessions.

We use analytics cookies to understand how you use draw macau—which pages you visit, which games you play, how long you stay on the platform. This helps us improve our interface and fix bugs. We do not use these analytics data to track you across other websites or to build advertising profiles.

You can disable cookies in your browser settings, but some features of draw macau may not work properly if you do. We do not use third-party tracking cookies (e.g. from Google, Facebook) for retargeting ads. We do not participate in behavioural advertising networks.

Your rights regarding your data

You have the right to access, correct, and delete your personal information. You can view and update your account details anytime through your draw macau account settings. If you wish to download a complete copy of your personal data, contact our support team. We will provide your information in a portable, machine-readable format within a few business days.

You can request deletion of your account and associated personal data by contacting support. We will delete your account immediately, but we retain transaction records and identity documents for seven years as required by law. After that period, we delete all personal information associated with your account.

If you believe we have misused your data or violated this policy, you can lodge a complaint with our support team or with the relevant data-protection authority in your jurisdiction.

Jurisdiction and data location

draw macau operates globally and serves users in jurisdictions where online gaming is permitted by law. Your personal information may be processed, stored, and accessed in multiple countries, including but not limited to Indonesia, Singapore, and Australia. By using draw macau, you consent to the processing of your data in these locations under the protections described in this policy.

We comply with applicable data-protection laws in the regions where we operate. If you are in a jurisdiction with specific data-protection rights (such as GDPR in Europe), we respect those rights to the extent we serve you. For users in Jakarta, Surabaya, Bandung, Medan, or Semarang, we apply consistent privacy standards regardless of local regulations.

Contact us about privacy

If you have questions about this privacy policy or how we handle your data, contact our privacy team through the in-app support menu or via email. We respond to privacy inquiries within five business days. For formal data-access requests, deletion requests, or complaints, contact our data-protection officer through the same channels.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. If we make material changes, we notify you by email and through an in-app message. Your continued use of draw macau after an update means you accept the new policy. If you do not agree to changes, you can close your account anytime.

Thank you for trusting us with your information. We are committed to protecting your privacy and operating draw macau transparently. Our data practices reflect our belief that your personal information is yours alone, and we hold it in trust.